Shipping policy
At Nova London, we aim to deliver your orders quickly and securely. Below you’ll find all the details on our shipping process.
📦 Processing Time
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Orders are processed within 3-5 working days (Monday–Friday, excluding bank holidays).
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You will receive a confirmation email with tracking details once your order has been dispatched.
🚚 UK Shipping
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Standard Delivery: 7-14 working days
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Express Delivery: 5 working days
🌍 International Shipping
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We ship worldwide. Delivery times vary depending on destination and shipping method selected at checkout.
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Please note that international customers are responsible for any customs duties, taxes, or import fees charged by their country.
📦 Tracking Your Order
Once your order is dispatched, you’ll receive an email with a tracking link to follow your parcel’s journey.
❗ Delays & Issues
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Delivery times are estimates and may vary due to postal delays, customs clearance, or other unforeseen factors.
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If your order hasn’t arrived within the estimated timeframe, please contact us at contact@nova-london.shop.
🚫 Lost or Stolen Packages
Nova London is not responsible for packages lost or stolen after they have been marked as delivered by the courier. Please contact the courier directly in such cases.