FAQ
đź›’ Orders & Payments
Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods offered at checkout.
Q: Can I change or cancel my order?
A: Please email us at contact@nova-london.shop as soon as possible. If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it.
đźšš Shipping & Delivery
Q: How long does shipping take?
A: UK orders typically arrive within [X–X working days]. International shipping times vary depending on the destination.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and times are calculated at checkout.
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive an email with a tracking link.
🔄 Returns & Exchanges
Q: What is your return policy?
A: You can return items within 14 days of receiving your order, provided they are unworn, unwashed, and in their original packaging. See our Returns & Exchanges page for details.
Q: Do you offer exchanges?
A: Yes, you can exchange your item for a different size or colour, subject to availability.
đź‘• Product & Sizing
Q: How do I know what size to order?
A: Check our Size Guide for detailed measurements and fit recommendations.
Q: Will you restock sold-out items?
A: Some popular styles may be restocked. Sign up for our newsletter or click “Notify Me” on the product page to be alerted when an item is back in stock.
đź’Ś Contact Us
Still have questions?
Reach out to us at contact@nova-london.shop — we’ll be happy to help!