Privacy Policy

At Nova London, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.nova-london.shop] or purchase from our store.

1. Information We Collect

We may collect the following types of personal data when you interact with our website:

  • Identity & Contact Information: Name, email address, phone number, shipping/billing address

  • Order Information: Purchase details, payment information (processed securely via Shopify)

  • Technical Data: IP address, browser type, device information, cookies (for site performance and analytics)

  • Marketing Preferences: Your opt-in/opt-out choices for receiving marketing communications

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Respond to inquiries and provide customer support

  • Send marketing updates (only if you have opted-in)

  • Improve our website and shopping experience

  • Comply with legal and tax obligations

3. Sharing Your Data

We do not sell or rent your personal data. We only share it with trusted third parties necessary for:

  • Order Fulfilment: Shopify (store platform), payment processors, shipping carriers

  • Analytics & Marketing: Google Analytics, Meta Ads (if used) – always respecting your consent preferences

  • Legal Compliance: If required by law, to prevent fraud or enforce our policies

4. Cookies & Tracking

Our website uses cookies to improve site performance and personalise your experience.
You can manage or disable cookies in your browser settings.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data

  • Object to processing of your data

  • Request data portability

  • Withdraw consent for marketing communications

To exercise these rights, contact us at:
📧 contact@nova-london.shop

6. Data Security

We implement appropriate technical and organisational measures to keep your personal data secure.

7. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact us:

Trade Name: Nova London
📧 Email: contact@nova-london.shop